Refund policy
Refund policy
PHYSIQ Physique Blueprint is a digital product. Your personalized 12-week program is generated for you the moment your payment is confirmed, which means there is nothing to return and nothing to ship back.
When we will refund you
We will refund you in full, no argument, if any of the following apply:
- Your program was never generated, or your dashboard never became accessible.
- You were charged more than once for the same purchase.
- The program we generated does not match the answers you gave during onboarding — for example it prescribes equipment you told us you do not have, or movements you asked us to train around.
- You bought by mistake and contact us before you have opened your dashboard.
Contact us within 30 days of purchase and we will put it right. Where we can fix the problem rather than refund it, we will offer you that choice first.
When we are unlikely to refund you
Because the product is generated and delivered immediately, we generally cannot refund simply because you changed your mind after accessing your program, or because you did not train.
That said, we would rather hear from you than not. If something has gone wrong, or the program is not what you expected, get in touch and tell us what happened. We handle these case by case and we are reasonable.
How to request a refund
Email us with the email address you used at checkout and your order number. We aim to respond within two business days. Approved refunds go back to your original payment method and typically take 5–10 business days to appear, depending on your bank.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer law that applies where you live. If local law gives you a stronger right to a refund on digital goods than this policy does, that law applies.